Returns & Exchanges

RETURNS & EXCHANGES

We accept returns and exchanges from both UK and international customers within 30 days of placing your order. To be eligible for a return or exchange, items must be unworn and in their original packaging.

As a small business, we are unable to offer prepaid return labels. Customers are responsible for covering the cost of return postage. However, if you're exchanging an item, we will ship the replacement to you free of charge.

RETURNS PROCESS IS AS BELOW:

Step 1: Fill Out the Returns Form

Visit our returns portal to complete the returns or exchange form.

Step 2: Prepare Your Return Package

Once you've completed the returns portal, carefully pack the item(s) you're returning in their original packaging. Don’t forget to include the return slip that should be inside your bag.

Step 3: Send the Item Back

Ship the item(s) to the address provided in the returns portal.

Important: Please keep the postage receipt as proof of shipment. This will be essential in case the parcel is lost during transit.

Step 4: Quality Check & Refund

Upon receiving your return, we will inspect the item(s) for quality. We aim to complete this check within 3 days. If everything is in order, we will process your refund immediately.

Undelivered International Parcels: If a parcel is returned to us due to non-delivery after three delivery attempts, and you request a refund, a 5% processing fee will be charged.

RETURNS ADDRESS TO USE

UK:

The Bshirt Returns, Europa Park, Magnet Road, Grays RM20 4DN, United Kingdom

Ireland:

The Bshirt, Unit 2, Baldonnell Business Park, Baldonnell, D22 XK20, Ireland

Germany:

The Bshirt, Industriestraße 30, 21394 Kirchgellersen

France:

The Bshirt, 70 Avenue Jean Jaurès, Bagneres de Luchon, 31110

Netherlands:

The Bshirt, Ezi Returns, Rijnlanderweg 766 Unit H, 2132 NM, Hoofddorp, Netherlands

Spain:

The Bshirt, Calle Narcis Monturiol 41, 29603 Marbella, Spain

Portugal:

The Bshirt, Estrada de Santo Antão, 9, IC2 – Pavilhão D, 2440-396 Batalha

Poland:

The Bshirt, ul. Parzniewska 18 bud 2, 05-800 Pruszków

Italy:

The Bshirt, Via dell'Industria 58/A, 20037 Paderno Dugnano, Milano

Australia & New Zealand:

The Bshirt, 602-612 Botany Rd, Alexandria, Sydney, AUSTRALIA

UAE:

The Bshirt, Warehouse 11, Al Quoz Industrial Area 1, Al Asayel Street, Dubai, UAE

America:

The Bshirt, 5401 NW 72nd ave, Miami FL 33166-4941

Canada:

The Bshirt, 10001 Boulevard Ray-Lawson, Anjou QC H1J 1L6, CANADA

If your country is not in the above list, you can contact us at wecare@thebshirt.co.uk and our team will be happy to provide you with local address.